/* ==========================================================================
   Centro de ayuda del portal: burbuja flotante + panel (núcleo)
   Usa los tokens --ep-* de employee-portal.css, así que hereda el modo oscuro.
   ========================================================================== */

.ep-help {
    position: fixed;
    right: 22px;
    bottom: 22px;
    z-index: 1000000; /* por encima de tarjetas y cabecera; los modales usan 2000000 */
    font-family: var(--ep-font-sans);
    color: var(--ep-text);
}

/* --- Burbuja --- */
.ep-help-bubble {
    position: relative;
    width: 54px;
    height: 54px;
    border-radius: 50%;
    border: none;
    cursor: pointer;
    background: var(--ep-primary);
    color: #fff;
    font-size: 24px;
    box-shadow: 0 10px 24px -6px rgba(var(--ep-primary-rgb), 0.55), 0 4px 10px rgba(0, 0, 0, 0.15);
    display: flex;
    align-items: center;
    justify-content: center;
    transition: transform 0.25s cubic-bezier(0.34, 1.56, 0.64, 1), background 0.2s, box-shadow 0.2s;
    outline: none;
}

.ep-help-bubble:hover {
    transform: scale(1.08);
    background: var(--ep-primary-hover);
}

.ep-help-bubble:focus-visible {
    box-shadow: 0 0 0 3px #fff, 0 0 0 6px var(--ep-primary);
}

.ep-help-bubble i {
    position: absolute;
    transition: opacity 0.2s, transform 0.25s;
}

.ep-help-bubble .ep-help-bubble-close {
    opacity: 0;
    transform: rotate(-90deg) scale(0.6);
}

.ep-help.is-open .ep-help-bubble .ep-help-bubble-icon {
    opacity: 0;
    transform: rotate(90deg) scale(0.6);
}

.ep-help.is-open .ep-help-bubble .ep-help-bubble-close {
    opacity: 1;
    transform: rotate(0) scale(1);
}

/* Latido suave la primera vez que se ve la burbuja */
.ep-help.is-new .ep-help-bubble::after {
    content: '';
    position: absolute;
    inset: -4px;
    border-radius: 50%;
    border: 2px solid rgba(var(--ep-primary-rgb), 0.6);
    animation: ep-help-ping 2.4s ease-out infinite;
    pointer-events: none;
}

@keyframes ep-help-ping {
    0%   { transform: scale(0.9); opacity: 0.9; }
    70%  { transform: scale(1.5); opacity: 0; }
    100% { transform: scale(1.5); opacity: 0; }
}

/* Insignia de novedades sin ver */
.ep-help-bubble-badge {
    position: absolute;
    top: -3px;
    right: -3px;
    min-width: 20px;
    height: 20px;
    padding: 0 6px;
    border-radius: 999px;
    background: #f59e0b;
    color: #1e293b;
    font-size: 11px;
    font-weight: 800;
    line-height: 20px;
    text-align: center;
    box-shadow: 0 0 0 2px var(--ep-bg);
    animation: ep-help-msg-in 0.3s ease;
}

.ep-help-bubble-badge[hidden] { display: none; }

/* Mensajes de novedad en el chat */
.ep-help-msg.is-news {
    max-width: 96%;
    border-left: 3px solid #f59e0b;
    background: rgba(245, 158, 11, 0.10);
}

.ep-help-news-head {
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: #b45309;
    margin-bottom: 4px;
}

.dark-mode .ep-help-news-head { color: #fbbf24; }

.ep-help-item-head .kind.is-news {
    background: rgba(245, 158, 11, 0.18);
    color: #b45309;
}

/* --- Panel --- */
.ep-help-panel {
    position: absolute;
    right: 0;
    bottom: 68px;
    width: 390px;
    max-width: calc(100vw - 24px);
    height: 600px;
    max-height: calc(100vh - 110px);
    display: flex;
    flex-direction: column;
    background: var(--ep-surface);
    border: 1px solid var(--ep-border);
    border-radius: 18px;
    box-shadow: var(--ep-shadow-lg), 0 0 0 1px rgba(0, 0, 0, 0.02);
    overflow: hidden;
    opacity: 0;
    transform: translateY(12px) scale(0.98);
    transform-origin: bottom right;
    transition: opacity 0.2s cubic-bezier(0.16, 1, 0.3, 1), transform 0.22s cubic-bezier(0.16, 1, 0.3, 1);
}

.ep-help-panel[hidden] {
    display: flex !important;
    pointer-events: none;
}

.ep-help.is-open .ep-help-panel {
    opacity: 1;
    transform: translateY(0) scale(1);
    pointer-events: auto;
}

.ep-help-head {
    padding: 14px 16px 0;
    background: linear-gradient(135deg, rgba(var(--ep-primary-rgb), 0.12), transparent 70%);
    border-bottom: 1px solid var(--ep-border);
}

.ep-help-head-title {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 12px;
}

.ep-help-head-title strong {
    display: block;
    font-size: 15px;
}

.ep-help-head-title small {
    display: block;
    color: var(--ep-text-muted);
    font-size: 12px;
    max-width: 280px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.ep-help-avatar {
    width: 38px;
    height: 38px;
    border-radius: 12px;
    background: var(--ep-primary);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 17px;
    flex-shrink: 0;
}

.ep-help-tabs {
    display: flex;
    gap: 4px;
}

.ep-help-tabs button {
    background: none;
    border: none;
    border-bottom: 2px solid transparent;
    padding: 8px 12px;
    font: inherit;
    font-size: 13px;
    font-weight: 600;
    color: var(--ep-text-muted);
    cursor: pointer;
    transition: color 0.15s, border-color 0.15s;
}

.ep-help-tabs button:hover { color: var(--ep-text); }

.ep-help-tabs button.is-active {
    color: var(--ep-primary);
    border-bottom-color: var(--ep-primary);
}

.ep-help-body {
    flex: 1;
    min-height: 0;
    display: flex;
    flex-direction: column;
}

.ep-help-tab {
    flex: 1;
    min-height: 0;
    display: flex;
    flex-direction: column;
}

.ep-help-tab[hidden] { display: none; }

/* --- Chat --- */
.ep-help-messages {
    flex: 1;
    min-height: 0;
    overflow-y: auto;
    padding: 14px 14px 6px;
    display: flex;
    flex-direction: column;
    gap: 10px;
    scroll-behavior: smooth;
}

.ep-help-msg {
    max-width: 88%;
    padding: 10px 13px;
    border-radius: 14px;
    font-size: 13.5px;
    line-height: 1.5;
    animation: ep-help-msg-in 0.25s cubic-bezier(0.16, 1, 0.3, 1);
    word-wrap: break-word;
}

@keyframes ep-help-msg-in {
    from { opacity: 0; transform: translateY(6px); }
    to   { opacity: 1; transform: translateY(0); }
}

.ep-help-msg.is-user {
    align-self: flex-end;
    background: var(--ep-primary);
    color: #fff;
    border-bottom-right-radius: 4px;
}

.ep-help-msg.is-bot {
    align-self: flex-start;
    background: var(--ep-surface-hover);
    border-bottom-left-radius: 4px;
}

.ep-help-msg.is-bot.is-error {
    background: rgba(239, 68, 68, 0.12);
}

.ep-help-msg h3, .ep-help-msg h4 {
    margin: 0 0 6px;
    font-size: 14px;
    font-weight: 700;
}

.ep-help-msg p { margin: 0 0 8px; }
.ep-help-msg p:last-child { margin-bottom: 0; }

.ep-help-msg ul, .ep-help-msg ol {
    margin: 4px 0 8px;
    padding-left: 20px;
}

.ep-help-msg li { margin: 2px 0; }

.ep-help-msg code {
    font-size: 12px;
    background: rgba(0, 0, 0, 0.06);
    padding: 1px 5px;
    border-radius: 4px;
}

.dark-mode .ep-help-msg code { background: rgba(255, 255, 255, 0.1); }

.ep-help-msg a { color: var(--ep-primary); font-weight: 600; }

.ep-help-msg-links {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    margin-top: 8px;
}

.ep-help-msg-links a,
.ep-help-related button {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 5px 10px;
    border-radius: 999px;
    font-size: 12px;
    font-weight: 600;
    text-decoration: none;
    border: 1px solid rgba(var(--ep-primary-rgb), 0.35);
    color: var(--ep-primary);
    background: var(--ep-surface);
    cursor: pointer;
    font-family: inherit;
    transition: background 0.15s, color 0.15s;
}

.ep-help-msg-links a:hover,
.ep-help-related button:hover {
    background: var(--ep-primary);
    color: #fff;
}

.ep-help-related {
    margin-top: 8px;
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    max-width: 100%;
}

/* Las preguntas guardadas pueden ser largas: el chip se parte en varias líneas
   en vez de desbordar la ventana. */
.ep-help-related button {
    max-width: 100%;
    white-space: normal;
    text-align: left;
    line-height: 1.3;
    overflow-wrap: anywhere;
}

.ep-help-related-label {
    width: 100%;
    font-size: 11px;
    color: var(--ep-text-muted);
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.ep-help-rate {
    display: flex;
    align-items: center;
    gap: 4px;
    margin-top: 8px;
    font-size: 11.5px;
    color: var(--ep-text-muted);
}

.ep-help-rate button {
    background: none;
    border: 1px solid transparent;
    border-radius: 8px;
    padding: 2px 7px;
    cursor: pointer;
    color: var(--ep-text-muted);
    font-size: 13px;
    transition: transform 0.15s, background 0.15s, color 0.15s;
}

.ep-help-rate button:hover { background: var(--ep-surface); transform: scale(1.15); }
.ep-help-rate button.is-selected { color: var(--ep-primary); background: var(--ep-surface); border-color: var(--ep-border); }
.ep-help-rate .ep-help-rate-thanks { color: #10b981; font-weight: 600; }

.ep-help-typing {
    align-self: flex-start;
    display: flex;
    gap: 4px;
    padding: 12px 14px;
    background: var(--ep-surface-hover);
    border-radius: 14px;
    border-bottom-left-radius: 4px;
}

.ep-help-typing span {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: var(--ep-text-muted);
    animation: ep-help-dot 1.2s infinite ease-in-out;
}

.ep-help-typing span:nth-child(2) { animation-delay: 0.15s; }
.ep-help-typing span:nth-child(3) { animation-delay: 0.3s; }

@keyframes ep-help-dot {
    0%, 80%, 100% { transform: translateY(0); opacity: 0.5; }
    40%           { transform: translateY(-4px); opacity: 1; }
}

.ep-help-chips {
    display: flex;
    gap: 6px;
    flex-wrap: wrap;
    padding: 6px 14px 8px;
}

.ep-help-chips:empty { display: none; }

.ep-help-chip {
    border: 1px solid var(--ep-border);
    background: var(--ep-surface);
    color: var(--ep-text);
    border-radius: 999px;
    padding: 5px 11px;
    font-size: 12px;
    font-family: inherit;
    cursor: pointer;
    transition: border-color 0.15s, background 0.15s, transform 0.15s;
}

.ep-help-chip:hover {
    border-color: var(--ep-primary);
    background: rgba(var(--ep-primary-rgb), 0.08);
    transform: translateY(-1px);
}

.ep-help-form {
    display: flex;
    align-items: flex-end;
    gap: 8px;
    padding: 10px 12px 12px;
    border-top: 1px solid var(--ep-border);
    background: var(--ep-surface);
}

.ep-help-form textarea {
    flex: 1;
    resize: none;
    border: 1px solid var(--ep-border);
    border-radius: 12px;
    padding: 9px 12px;
    font: inherit;
    font-size: 13.5px;
    line-height: 1.4;
    max-height: 110px;
    background: var(--ep-bg);
    color: var(--ep-text);
    outline: none;
    transition: border-color 0.15s, box-shadow 0.15s;
}

.ep-help-form textarea:focus {
    border-color: var(--ep-primary);
    box-shadow: 0 0 0 3px rgba(var(--ep-primary-rgb), 0.15);
}

.ep-help-form button {
    width: 40px;
    height: 40px;
    border-radius: 12px;
    border: none;
    background: var(--ep-primary);
    color: #fff;
    cursor: pointer;
    font-size: 15px;
    flex-shrink: 0;
    transition: background 0.15s, transform 0.15s;
}

.ep-help-form button:hover { background: var(--ep-primary-hover); transform: scale(1.05); }
.ep-help-form button:disabled { opacity: 0.5; cursor: default; transform: none; }

/* --- Guías --- */
.ep-help-search {
    position: relative;
    padding: 12px 14px 8px;
}

.ep-help-search i {
    position: absolute;
    left: 26px;
    top: 23px;
    color: var(--ep-text-muted);
    font-size: 13px;
}

.ep-help-search input {
    width: 100%;
    box-sizing: border-box;
    border: 1px solid var(--ep-border);
    border-radius: 12px;
    padding: 9px 12px 9px 34px;
    font: inherit;
    font-size: 13.5px;
    background: var(--ep-bg);
    color: var(--ep-text);
    outline: none;
}

.ep-help-search input:focus { border-color: var(--ep-primary); }

.ep-help-topics {
    flex: 1;
    min-height: 0;
    overflow-y: auto;
    padding: 0 10px 12px;
}

.ep-help-loading, .ep-help-empty {
    padding: 24px;
    text-align: center;
    color: var(--ep-text-muted);
    font-size: 13px;
}

.ep-help-group {
    margin: 4px 0;
    border: 1px solid var(--ep-border);
    border-radius: 12px;
    overflow: hidden;
}

.ep-help-group-head {
    width: 100%;
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 12px;
    background: var(--ep-surface);
    border: none;
    font: inherit;
    font-size: 13.5px;
    font-weight: 600;
    color: var(--ep-text);
    cursor: pointer;
    text-align: left;
}

.ep-help-group-head i.icon {
    width: 26px;
    height: 26px;
    border-radius: 8px;
    background: rgba(var(--ep-primary-rgb), 0.1);
    color: var(--ep-primary);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 12px;
}

.ep-help-group-head .count {
    margin-left: auto;
    font-size: 11px;
    color: var(--ep-text-muted);
    font-weight: 500;
}

.ep-help-group-head .chev {
    transition: transform 0.2s;
    color: var(--ep-text-muted);
    font-size: 12px;
}

.ep-help-group.is-open .ep-help-group-head .chev { transform: rotate(180deg); }

.ep-help-group-items { display: none; border-top: 1px solid var(--ep-border); }
.ep-help-group.is-open .ep-help-group-items { display: block; }

.ep-help-item {
    border-bottom: 1px solid var(--ep-border);
}

.ep-help-item:last-child { border-bottom: none; }

.ep-help-item-head {
    width: 100%;
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 9px 12px 9px 16px;
    background: none;
    border: none;
    font: inherit;
    font-size: 13px;
    color: var(--ep-text);
    cursor: pointer;
    text-align: left;
}

.ep-help-item-head:hover { background: var(--ep-surface-hover); }

.ep-help-item-head .kind {
    font-size: 10px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    padding: 2px 6px;
    border-radius: 6px;
    background: rgba(var(--ep-primary-rgb), 0.1);
    color: var(--ep-primary);
    flex-shrink: 0;
}

.ep-help-item-head .kind.is-faq {
    background: rgba(16, 185, 129, 0.12);
    color: #059669;
}

.ep-help-item-body {
    display: none;
    padding: 4px 16px 14px;
    font-size: 13px;
    line-height: 1.55;
}

.ep-help-item.is-open .ep-help-item-body { display: block; }
.ep-help-item-body h3, .ep-help-item-body h4 { font-size: 13.5px; margin: 10px 0 4px; }
.ep-help-item-body p { margin: 0 0 8px; }
.ep-help-item-body ul, .ep-help-item-body ol { margin: 4px 0 8px; padding-left: 20px; }
.ep-help-item-body a { color: var(--ep-primary); font-weight: 600; }

.ep-help-item-body mark,
.ep-help-item-head mark {
    background: rgba(245, 158, 11, 0.35);
    color: inherit;
    border-radius: 3px;
    padding: 0 2px;
}

.ep-help-item-ask {
    margin-top: 6px;
    background: none;
    border: none;
    color: var(--ep-primary);
    font: inherit;
    font-size: 12px;
    font-weight: 600;
    cursor: pointer;
    padding: 0;
}

/* --- Móvil: panel a pantalla completa --- */
@media (max-width: 640px) {
    .ep-help { right: 14px; bottom: 14px; }

    .ep-help-panel {
        position: fixed;
        inset: 0;
        width: auto;
        max-width: none;
        height: auto;
        max-height: none;
        border-radius: 0;
        border: none;
        transform-origin: bottom right;
    }

    .ep-help.is-open .ep-help-bubble {
        position: fixed;
        right: 14px;
        top: 12px;
        width: 42px;
        height: 42px;
        font-size: 18px;
        z-index: 10050;
    }
}

/* Modo Teams (iframe): dejar hueco al pie de Teams */
body.ep-teams-mode .ep-help { bottom: 14px; }

@media (prefers-reduced-motion: reduce) {
    .ep-help *, .ep-help *::after { animation: none !important; transition: none !important; }
}

/* --- Tarjetas con formulario (agendar, cambiar o cancelar reuniones…) ---
   Las mismas que el bot de Teams. La burbuja va fuera de #ep-app-root, así que
   los .ep-btn se definen aquí con los tokens del portal (heredan el modo oscuro). */
.ep-help-msg.has-card {
    max-width: 100%;
    width: 100%;
    box-sizing: border-box;
}

.ep-help-card {
    margin-top: 10px;
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.ep-help-card-row {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(120px, 1fr));
    gap: 8px;
}

.ep-help-field {
    display: flex;
    flex-direction: column;
    gap: 3px;
    min-width: 0;
}

.ep-help-field label {
    font-size: 11.5px;
    font-weight: 600;
    color: var(--ep-text-muted);
}

.ep-help-field input,
.ep-help-field select {
    width: 100%;
    box-sizing: border-box;
    min-height: 38px;
    padding: 7px 10px;
    border: 1px solid var(--ep-border);
    border-radius: var(--ep-radius-sm);
    background: var(--ep-surface);
    color: var(--ep-text);
    font: inherit;
    font-size: 13px;
    transition: border-color 0.15s, box-shadow 0.15s;
}

.ep-help-field input:focus,
.ep-help-field select:focus {
    outline: none;
    border-color: var(--ep-primary);
    box-shadow: 0 0 0 3px rgba(var(--ep-primary-rgb), 0.18);
}

.dark-mode .ep-help-field input,
.dark-mode .ep-help-field select { color-scheme: dark; }

.ep-help-card-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    margin-top: 4px;
}

.ep-help .ep-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    min-height: 38px;
    padding: 8px 14px;
    border-radius: var(--ep-radius-sm);
    border: 1px solid var(--ep-border);
    background: var(--ep-surface);
    color: var(--ep-text);
    font: inherit;
    font-size: 13px;
    font-weight: 600;
    line-height: 1.25;
    text-align: left;
    white-space: normal;
    cursor: pointer;
    transition: background 0.15s ease-in-out, border-color 0.15s ease-in-out, transform 0.15s ease-in-out;
}

.ep-help .ep-btn:hover:not(:disabled) { transform: translateY(-1px); border-color: var(--ep-primary); }
.ep-help .ep-btn:focus-visible { outline: 2px solid var(--ep-primary); outline-offset: 2px; }

.ep-help .ep-btn-primary { background: var(--ep-primary); border-color: var(--ep-primary); color: #fff; }
.ep-help .ep-btn-primary:hover:not(:disabled) { background: var(--ep-primary-hover); }
.ep-help .ep-btn-danger { background: #dc2626; border-color: #dc2626; color: #fff; }
.ep-help .ep-btn-danger:hover:not(:disabled) { background: #b91c1c; border-color: #b91c1c; }

.ep-help .ep-btn:disabled { cursor: default; opacity: 0.55; transform: none; }
.ep-help .ep-btn.ep-btn-loading { opacity: 1; }

/* Tarjeta ya usada: se ve cuál se pulsó y el resto queda apagado */
.ep-help-card.is-done .ep-btn.is-chosen { opacity: 1; box-shadow: 0 0 0 2px rgba(var(--ep-primary-rgb), 0.35); }

@media (max-width: 640px) {
    .ep-help .ep-btn,
    .ep-help-field input,
    .ep-help-field select { min-height: 44px; font-size: 16px; } /* 16px: iOS no hace zoom al enfocar */
    .ep-help-card-actions .ep-btn { flex: 1 1 100%; }
}